Effective Date: 4/1/2022

Housecar Repair (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

We may collect personal information when you interact with our services, including:

  • Name, phone number, and email address provided by drivers, contractors, or motor club partners.

  • Location details related to service requests and dispatches.

  • Communication data such as text messages and call records related to service coordination.

2. How We Use Personal Information

We use the collected information to:

  • Dispatch roadside assistance services.

  • Confirm customer and driver locations.

  • Communicate estimated arrival times (ETAs) and service updates.

  • Provide customer support and maintain accurate service records.

  • Fulfill our contractual obligations to motor clubs and business partners.

3. Who We Share Information With

We do not sell or rent personal information.
We may share information only with:

  • Motor clubs and service networks that assign service requests to us.

  • Authorized drivers, technicians, or contractors who need service-related details.

  • Legal or regulatory authorities if required by law.

4. SMS Communications and Consent

By providing your phone number to Housecar Repair, you consent to receive text messages related to your roadside assistance or towing service.
These may include job confirmations, ETA updates, and completion notices.
SMS consent is not shared with third parties or affiliates.
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP, or reply HELP for assistance.

5. Data Security

We maintain reasonable physical, electronic, and procedural safeguards to protect your information from unauthorized access, disclosure, or misuse.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
📧 support@hcroadside.com
📞 (202)-301-3635
🌐 www.hcroadside.com

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.